Returns

Adult Product Returns Policy

Adult products includes all toys, bondage, novelties and essentials (for example, lubes, oils and sexual aids).

We offer a 90-day warranty period on all adult products.

Your product may also come with a manufacturer's extended warranty.

Please refer to the product listing on our site or the warranty information provided with your product.

If your product is faulty, please contact our friendly customer service team via email or phone. Visit our Contact Us page for details.

Contacting us first will allow us to troubleshoot with you and provide clear, concise warranty claim instructions tailored to your circumstances.

Before contacting us, you may like to try some basic troubleshooting tips:

If your product is battery operated:

* Ensure you are using the correct batteries

* Ensure the batteries have been inserted correctly

* Try new batteries

* Hold the power button for 3-5 seconds to turn on

* For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable.

If your product is rechargeable:

* Ensure the product is fully charged

* Ensure the light (if any) is illuminating to show the product is connected to the charger

* Hold the power button for 3-5 seconds to turn on

* For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable.

Is the product not what you expected?

Changed your mind? Not happy with the results? Is the product unsuitable or not as expected?

Please choose carefully before purchasing as we cannot accept returns on any adult product for change of mind or dissatisfaction. This is because of the nature of adult products. Returned products cannot be re-sold. In some circumstances we will provide a store credit for a returned product. These circumstances are at The Hot Spot's management's discretion.

We value the health and wellbeing of our customers and guarantee that all products purchased are new and shipped directly from the factory to our warehouse to you.

True to our high level of customer service, we will always endeavour to keep our customers happy and satisfied.