Delivery Information

Delivery Information
Free shipping deals only apply to Australia.

When different delivery options are available, such as Express Postage, the options and the pricing will be made available to you at the time of purchase.

After your order has been placed, you will receive an email notification advising the progress of your order.

The Hot Spot uses Australia Post and various couriers to give you the fastest, cheapest and most reliable delivery. Who we choose to send you parcel with depends on your location, the size and weight of your parcel, and the current pricing schedules of the various delivery suppliers.

We post internationally. If shipping options are not displaying in  your cart, please contact us for a quote.

Whenever possible we will send you a tracking number.

Products are sealed for hygiene and packaged securely to ensure they are not damaged during delivery, and also to make sure no one involved in the delivery can tell what is in the package. Packaging is very discreet, plain white satchels or plain cardboard boxes, depending on the size of the item/s. There are no company logos, company details, website or product details on the packaging. Your discretion is our priority.

Healthy And Safety

Due to the personal nature of adult toy products, please always ensure you choose your sex toy carefully. No refunds or exchanges will be provided if you change your mind, even if you believe you have not used the product in any personal way. This is due to health and safety regulations, and is enforced in order to prevent the spread of possible STD’s.

This policy is strictly implemented to safeguard all of our valuable customers and provide only the cleanest adult toys for your enjoyment. As with all products of a personal nature, if irritation to the formula or material occurs, please discontinue use and consult a doctor if pain persists. Be safe, use a condom if sharing any adult products with a partner, and always play responsibly.

Faulty Products

In the event that your adult toy is faulty, please notify The Hot Spot within 5 days of delivery. Advising The Hot Spot after 5 days may void your claim. We will ask for a photo or video evidence of the fault. If this is not possible, we may require the product to be returned. If it is found to be faulty you will be offered a replacement or refund. 

The Hot Spot will not exchange or refund any sex toy due to a change of mind, or if the fault was caused by negligence or inappropriate use by the customer.

Please be sure to purchase NEW batteries as this is generally the cause of the problem in most cases. Always check you have inserted the batteries properly, as this is also a common cause of sex products not working. The problem can be easily resolved by simply inserting new batteries correctly into the adult toy.